Own Purchase
After you have received your goods, you can return any clothing to us for a refund. To enable us to refund you, your order must be cancelled in writing within 7 days of receipt, and goods returned to us within 30 days. After the 7 days, goods returned to us without notification, can be exchanged for goods or credit voucher.
Items must be unused and returned in the original packaging and in a re-saleable condition within 90 days of receipt of your goods. Please note for reasons of hygiene, personal products, vibrators and creams cannot be returned once opened unless the product/s is/are faulty, unfit for purpose, not as described or of an unsatisfactory quality.
Delivery charges will not be refunded, except in accordance with your legal rights.
Please retain proof of postage.
This policy does not affect your legal rights under the Distance Selling Regulations or other legislation.
Gift Items
After you have received your gift, you can return any clothing item to us for an exchange or refund as long as it is unused, returned in the original packaging and in a re-saleable condition within 90 days of receipt of your gift. Please note for reasons of hygiene, personal products, vibrators and creams cannot be returned once opened unless the product/s is/are faulty, unfit for purpose, not as described or of an unsatisfactory quality. The refund will be a credit voucher receipt (to be used within 12 months).
Delivery charges will not be refunded, except in accordance with your legal rights.
Please retain proof of postage.
This policy does not affect your legal rights under the Distance Selling Regulations or other legislation.
Faulty Items
In the rare event you have a faulty item, please return to us at the address below for an exchange.
RedCherry,
1 Sighthill Rise,
Edinburgh,
MidLothian,
Eh11 4PZ.
Delivery charges will not be refunded, except in accordance with your legal rights.
Please retain proof of postage.
This policy does not affect your legal rights under the Distance Selling Regulations or other legislation.